Policies
How ThisWay looks after you, your information and your money. They apply to every ThisWay service: ThisWay-Menopause, ThisWay-ADHD and ThisWay-Postpartum. We've written them in plain English, and we're always happy to explain anything: email hello@thisway.health.
Your data and privacy
Privacy notice
How we collect, use, store and protect your details, including health information, and how to download or delete them.
Updated 30 September 2026
Cookies and storage
The few things we store in your browser, why they're needed, and why we don't need a cookie banner.
Updated 30 September 2026
Membership
Terms of membership
What's included, prices and billing, founding members, gifts and codes, renewal reminders, and cancelling in one click.
Updated 30 September 2026
Cancelling and refunds
How to cancel in one click, when you get your money back, and how quickly refunds arrive.
Updated 30 September 2026
Help and safety
Safety and urgent help
What ThisWay does when an answer needs urgent attention, what it can't do, and what we do if we're worried about someone.
Updated 30 September 2026
Complaints policy
How to complain, what happens next, how long it takes, and where to go if you're still not happy.
Updated 30 September 2026
How we work
Editorial and evidence policy
Where our information comes from, how we check and update it, how we stay independent and how we correct mistakes.
Updated 30 September 2026
Accessibility statement
How we build ThisWay so everyone can use it, what we know isn't perfect yet, and how to ask for another format.
Updated 30 September 2026
Other terms
Website terms of use
The rules for using thisway.health, including the guides and the free questionnaire.
Updated 30 September 2026
ThisWay at Work terms
The business terms for organisations that buy ThisWay at Work access codes for their people.
Updated 30 September 2026